FAQS

Overview

What service does this program provide?

Allegheny Go offers a 50% discount on Pittsburgh Regional Transit (PRT) fares to working-age residents who receive Supplemental Nutrition Assistance Program (SNAP) benefits, as well as their children. Enrollment for the program is slated to commence in June 2024.

Who qualifies for the Allegheny County Discounted Fares Program?

Eligible participants:

• Currently reside in Allegheny County
• Are ages 12 through 64
• Have been receiving SNAP benefits for 3 months

Individuals who currently receive a fare discount through other programs are not eligible to participate.

What about discounted fares for my children?

All members of your SNAP household who are between ages 12 to 17 are eligible for the discount.

Please note that children aged 0 to 5 always ride for free on PRT vehicles, and children aged 6 to 11 are always eligible for half-off fares on PRT trips, regardless of your participation in this program. Please visit https://www.rideprt.org/fares-and-passes/discounted-fares/ to learn more about PRT’s existing discount programs for children.

I do not qualify for SNAP benefits, but at least one of the minor children in my household does receive SNAP. Am I eligible for the program?

Yes, you are eligible for Allegheny Go even if the only SNAP recipients in your family are minor children. In this case, please apply using the Social Security Number or EBT card number of one of your children who receives SNAP.

How do I apply for the program?

You can apply here: https://acgo-apply.alleghenycounty.us/

Who do I contact with questions?

Email questions or concerns to the Allegheny County Discounted Fares Program.

How can I get additional support?

Allegheny Go has in-person office hours from 10 a.m. to 3 p.m. Monday through Friday, excluding holidays. Office hours are held at the Allegheny County Department of Human Services building at 1 Smithfield Street in Downtown Pittsburgh. Interpreters are available if you need language assistance.

Staff will be attending events around the county to help with registration. You can view a list and sign up for a registration drive near your neighborhood. Visit Allegheny Engage.

How can I support getting the word out about Allegheny Go?

We’ve created a media toolkit that can be used to promote Allegheny Go. Helpful materials to help spread the word about the program include program flyers, a poster, palm cards, and sample social media posts. If you need other language translations, please send a request to Allegheny Go Discounted Fares Program.

Funding

Who is operating the program?

The Allegheny County Department of Human Services (ACDHS) oversees the application and eligibility verification process, while PRT is responsible for providing operational support.

Who is paying for the program?

The program is funded by ACDHS.