FAQS

Overview

What is Allegheny Go all about?

Allegheny Go offers a 50% discount on Pittsburgh Regional Transit (PRT) fares to eligible Allegheny County residents who receive Supplemental Nutrition Assistance Program (SNAP) benefits, as well as their children. This program aims to make public transportation more accessible and affordable for our community members.

Do I qualify for Allegheny Go?

You qualify for this program if:

• You currently reside in Allegheny County
• You are between 12 and 64 years old
• Somebody in your household currently receives SNAP benefits

You may not qualify for this program if you are currently receiving a fare discount through other programs. Please visit the PRT website for a list of existing discount programs.

Do other members of my household qualify for Allegheny Go?

All eligible household members between the ages of 12 and 64 can receive the Allegheny Go discount.

If you don’t qualify for SNAP benefits but have a minor child in your household who does, you’re still eligible for Allegheny Go. In this case, please apply using the Social Security Number or EBT card number of one of your children who receives SNAP.

Please note that children aged 0 to 5 always ride for free on PRT vehicles, and children aged 6 to 11 are always eligible for half-off fares on PRT trips, regardless of your participation in Allegheny Go. Visit the PRT website to learn more about PRT’s existing discount programs for children.

How do I apply for the program?

You can apply here.

There are two ways to save and ride:

• Allegheny Go with a ConnectCard
• Allegheny Go with the Ready2Ride app

The ConnectCard is a reusable plastic smart card that makes paying your fares faster, easier and more secure than paying with cash.

The Ready2Ride mobile app which offers convenience in purchasing transit passes and enables access to other important transit information such as TrueTime vehicle tracking and trip planner tools.

Can I get the discount on my existing ConnectCard?

No. If you qualify for Allegheny Go, you’ll get a new ConnectCard.

How do I purchase discounted fares using my ConnectCard?

Once you receive your card, your discount will be applied when you buy fares at:

• ConnectCard machines throughout the service area
• PRT Downtown Service Center
• Participating retail outlets, including most Giant Eagle and Goodwill locations
• Online at the Online ConnectCard Management system

How do I purchase discounted fares using my Ready2Ride app?

Once enrolled in the program, your discount will be applied when purchasing fares using the Ready2Ride mobile application:

1. Open the Ready2Ride app and log in
2. Select “Buy Tickets”
3. Choose the “Half Fares” option
4. Select the discounted fare you’d like to purchase

Who do I contact with questions about eligibility?

The DHS support team can assist with questions about eligibility:

• Email: Allegheny Go Discounted Fares Program
• Phone: 412-244-3558

We offer in-person assistance at the Allegheny County Department of Human Services building in Downtown Pittsburgh:

• Address: 1 Smithfield Street, Pittsburgh, PA 15222
• Hours: Monday through Friday, 10:00 AM- 3:00 PM

Interpreters are available if you need language assistance.

Who do I contact with questions about using my discount?

For questions about enrollment, using the Ready2Ride app, or ConnectCards, please contact the PRT Customer Service Center:

• Phone: 412-255-1381
• Hours of operation:
  • Weekdays: 6:00 AM – 7:00 PM
  • Weekends and holidays: 8:00 AM – 5:00 PM

PRT offers in-person assistance at the service center located at:
623 Smithfield Street, Pittsburgh, PA 15222
Open weekdays: 7:30 AM – 5:00 PM

How can I support getting the word out about Allegheny Go?

We’ve created a media toolkit that can be used to promote Allegheny Go. This includes shareable program flyers, a poster, palm cards, and sample social media posts. If you need other language translations, please send a request to Allegheny Go Discounted Fares Program.

Staff will be attending events around the county to help with registration. You can view a list and sign up for a registration drive near your neighborhood when you visit Allegheny Engage.

Funding

Who is operating the program?

The Allegheny County Department of Human Services (ACDHS) oversees the application and eligibility verification process, while PRT is responsible for providing operational support.

Who is paying for the program?

The program is funded by Allegheny County.